At Citywide Florist we offer full refunds to customers who receive flowers in damaged condition within 24hours of delivery. We will request that you return the item to the shop before a full refund will be paid. The gift must be in the same condition you received it in including packaging. Care instructions of the flowers must have been followed (on the back of our message card) .
All refunds requests must be processed within 24 hours of delivery of the gift. Please follow care instructions and add the flower food supplied with your bouquet.